MOORESVILLE, N.C. - Lowe's Companies, Inc. announced it is adding up to 175 full-time jobs at its Customer Support Center in Wilkesboro. Plans call for the new employees to work in the Lowe's Contact Center and interact directly with customers who reach out to the company with questions or request assistance with deliveries and online purchases.
Lowe's will host a Contact Center Career Fair for job seekers from 10 a.m. to 2 p.m. and 4 p.m. to 7 p.m. Tuesday, July 24, at the John A. Walker Community Center in Wilkesboro. Recruiters will conduct on-site computer testing. Lowe's Contact Center representatives also will be available for questions and will hold panel discussions at noon and 6 p.m. Open positions are being posted and applications accepted online at Lowes.com/Careers.
Employment in Lowe's Contact Center has increased significantly in recent years as Lowe's has expanded its proprietary brands and the services it offers to customers. The center has grown from approximately 350 employees in January 2010 to its current employment of more than 900 employees. The 175 jobs announced today will bring the total Contact Center employment to approximately 1,100 by early 2013.
"These additional jobs will help us provide exceptional customer experiences with every interaction," said Don Easterling, vice president of the Lowe's Contact Center. "We're focused on bringing in more great people who are dedicated to quality service and helping Lowe's meet the rapidly changing expectations of customers."
The additional employment underscores Lowe's commitment to maintaining a strong base in North Carolina, including Wilkes County, where the company was founded. Throughout the state, Lowe's operates 112 stores and employs more than 23,000 people at its stores, distribution centers and customer support centers.